Case Study: Barbara Lynch Gruppo achieves exceptional guest experience and streamlined operations with Toast

Award-Winning Barbara Lynch Gruppo Finds a True Partner in Toast

Barbara Lynch Gruppo is an award‑winning Boston restaurant group of seven distinct concepts founded by James Beard winner Barbara Lynch, known for exceptional food and hospitality. Director of Operations Ben Kaplan needed a modern, trustworthy POS that would improve operations across all locations without disrupting the fine‑dining guest experience or each restaurant’s unique workflows.

They implemented Toast’s cloud‑based platform and onsite, tailored training and support, consolidating vendors and enabling real‑time menu edits, labor tracking, and server‑level sales reporting. The result: faster, more focused tableside service, better manager visibility into performance and morale, strong ROI, and a collaborative technology partnership that meets the Gruppo’s high standards for guest experience.

Barbara Lynch Gruppo

Ben Kaplan

Director of Operations