Case Study: Rossotti’s Alpine Inn achieves 45% higher average checks and $100K+ weekly sales with Toast Order & Pay

Alpine Inn Increases Average Check Size By 45%, Processes Over $100k Per Week With Toast Order & Pay

Rossotti’s Alpine Inn, a popular fast‑casual restaurant in California’s Bay Area, faced the twin challenges of reopening safely during the COVID‑19 pandemic and fixing preexisting operational pain points like confusing pickup areas and kitchen backups. Management needed a way to reduce contact, speed order flow, and pivot away from their old POS processes to stay relevant and protect staff and guests.

By adopting Toast Order & Pay, guests now order and pay from their phones while runners deliver food directly to identified tables, freeing staff for higher‑value service. The shift drove dramatic results: about 90% of on‑premise orders use Order & Pay, the restaurant processes over $100K per week, average check size is up 45% versus last year, tips on mobile orders are ~6% higher, and labor efficiency and incremental beverage sales have significantly improved.

Rossotti’s Alpine Inn

Greg St. Claire

Operating Partner