Case Study: John Lewis Partnership achieves a more cohesive procurement team with TMS Development International Ltd's Team Management Profile

John Lewis Partnership - Customer Case Study

John Lewis Partnership worked with TMS Development International Ltd to address a procurement team that had become disjointed after a major restructure, multiple leadership changes, and a new operating model. The 70-strong function lacked clarity, cohesion, and confidence about roles and ways of working, and engagement had fallen to the lowest level across Partnership Services.

TMS Development International Ltd introduced the Margerison-McCann Team Management Profile through workshops for the procurement leadership and wider team, helping people understand their preferences, improve communication, and build more balanced working groups. The result was a more cohesive and effective procurement function, better team meetings, wider representation in project groups, and the creation of a new development role to drive follow-through; Rob Turner also reported that the team moved from “getting more things wrong than right” to “more things right than wrong.”

John Lewis Partnership

Rob Turner

John Lewis Partnership