Case Study: CooperVision improves team communication and performance with TMS Development International Ltd’s Team Management Profile

CooperVision - Customer Case Study

CooperVision, a global contact lens manufacturer with a large and growing European operation, needed to align newly built manufacturing, logistics, supply chain and commercial teams after major expansion. The company faced the challenge of defining who it was, how its teams should work together, and how to support internal and external customers consistently across countries and functions. TMS Development International Ltd provided the Margerison-McCann Team Management Profile to help clarify team roles, preferences and ways of working.

TMS Development International Ltd delivered tailored team-building and coaching sessions using the Team Management Profile, with pre-session design calls, visual team maps, linking tips, follow-up packs and regular review sessions. The solution helped CooperVision improve communication, mutual understanding and acceptance across teams, while giving people practical tools they could apply immediately in daily work. Around 200 employees have completed the Profile so far, with further rollouts planned, and CooperVision reports that teams are working better within and between functions as a result.

CooperVision

Willem Lammertink

Senior HR Director