Case Study: OpenTable saves 40 hours of work per week with Tines

How Tines saves OpenTable 40 hours of work per week

OpenTable, the reservation platform for the hospitality industry and part of Booking Holdings, needed to help its security team keep staff safe while managing a growing volume of alerts and incident response work. As more employees began working from home during the pandemic, the team faced increased security demands and time-consuming manual processes.

Tines provided the automation platform OpenTable used to streamline security workflows. By integrating with the team’s existing tools and automating tasks like phishing triage, data enrichment, and incident ticket preparation, Tines saved OpenTable about 40 hours of work per week—roughly the workload of one person—while helping the team respond faster and more efficiently.

OpenTable

Joel Perez-Sanchez

Security Engineer