Case Study: Western Union achieves an omni-channel, fast and secure payments experience with TIBCO Software

Western Union Enables an Omni-channel Experience with Fast Data

Western Union, a global leader in person-to-person and business payments, faced the challenge of delivering fast, secure, locally relevant transactions across web, mobile and 500,000 agent locations worldwide. Customers in diverse markets were rapidly adopting mobile and alternative payment methods, while the company needed to integrate hundreds of banks, legacy systems and massive data volumes with no margin for error.

Western Union partnered with TIBCO and deployed TIBCO BusinessEvents and ActiveSpaces in‑memory data grid plus real‑time processing and Hadoop integration, making big data actionable in real time. The result: much faster web and mobile performance, the ability for customers to stage transactions on mobile and pay via QR at agents, expanded local payment options, improved conversions and customer experience, stronger fraud detection and measurable revenue growth.

Western Union

Sanjay Saraf

CTO and Senior Vice President