Case Study: Safaricom achieves digital transformation and $500K/month revenue lift with TIBCO Software

Breaking Legacy Barriers for Telecom to Fintech

Safaricom, Kenya’s leading telecom and creator of the M‑PESA mobile money service, faced fragmentation from legacy BSS platforms that slowed product rollouts, limited use of customer data, exposed the business to fraud, and constrained services like SIM replacements. To become a purpose‑led, customer‑obsessed technology company by 2025, Safaricom needed to break these legacy barriers and build omnichannel, real‑time capabilities.

Working with TIBCO and partner TechSoft International, Safaricom moved to an API‑led, cloud‑native architecture with microservices, TIBCO Cloud Integration, BusinessWorks Container Edition, and BPM for workflow and automation. The transformation enabled self‑service kiosks, faster onboarding (developers onboard in one day vs three months), 200+ APIs, 60,000 daily registrations, 99% Okoa loan repayment, 12% YOY customer growth, 20% merchant growth, and roughly $500K in additional monthly revenue while reducing developer onboarding time by 80%.

Safaricom

Alex Lagat Kipkirui

Tribe Technical Lead of Mobile Data and Terminals