Case Study: Acrisure handles 300 calls a day and improves ticket accuracy with Thread Voice

Acrisure handles 300 calls a day with Thread

Acrisure, a managed services provider, faced significant operational challenges due to its growing inbound call volume. Their internal team was overwhelmed, and a third-party answering service they employed was creating tickets with incomplete or missing information, causing delays and client dissatisfaction. This led Acrisure to seek a solution from Thread that was faster, more accurate, and built to scale.

Thread implemented its Voice product to replace the answering service entirely. The AI-powered agent now handles all inbound calls, creating structured tickets directly in ConnectWise Manage and even automating resolutions for common requests. As a result, Thread helped Acrisure handle approximately 300 calls per day with improved accuracy, eliminated the cost of the third-party service, and drastically reduced the time it took for a technician to begin work on a ticket.

Acrisure