Case Study: Samsung SDS (Samsung) achieves transformative Agile adoption and delivers a working web app with ThoughtWorks

Samsung - Customer Case Study

Samsung SDS, the global IT services arm of the Samsung group, needed to accelerate its adoption of Agile but had high expectations after mixed results from prior external trainings. The challenge was to deliver empathetic, real-world coaching and tangible outcomes for a mixed team of mid-level managers, developers, BAs and QAs within a two-month window.

ThoughtWorks ran a seven‑week immersive program—two weeks of hands-on Agile workshops followed by five weeks building a real web application to connect blood donors and recipients in India—led by a six‑person coach team. The result was a functioning product, 14 Samsung SDS staff trained in Agile practices, a measurable shift in mindset toward collaboration and continuous delivery, and very high participant satisfaction.

Samsung