Case Study: UserTesting achieves a 10% lift in retention with TheySaid

UserTesting lifts retention 10% with TheySaid

UserTesting, a UI experience research platform, faced challenges in growing existing accounts and acquiring new customers. Their mid-market team struggled with complex internal systems and the difficulty of uncovering growth opportunities. To address this, they turned to the vendor TheySaid for a solution.

By implementing TheySaid's platform, UserTesting transitioned to a tech-focused approach, engaging 95% of its customer base through the system. This solution led to a significant increase in gross retention rates, including at least a 10% lift in Net Retention Rate (NRR). The TheySaid platform was also vital for identifying new cross-sell and upsell opportunities, resulting in substantial business growth.

UserTesting