Case Study: Community Health System delivers 250 department insights in 3 days with Thematic

Community Health System delivers 250 department insights in 3 days with Thematic

Community Health System, a not-for-profit healthcare network, faced the challenge of manually analyzing open-ended employee survey feedback for its 250 departments. This process was slow and opaque, requiring weeks of work and ad-hoc meetings to get insights to leaders. They partnered with Thematic, an AI-powered feedback analysis platform, to transform this workflow.

Using Thematic's analysis and Answers features, the team built a scalable process to generate standardized, one-page insight reports for every department. This solution delivered results 3x faster, saving over 160 hours and approximately $10,000 per survey cycle. Most importantly, Thematic enabled 100% of directors to receive actionable, comment-based insights simultaneously for the first time.

Community Health System