Case Study: Royal Bank of Scotland protects customer relationships with thebigword translation management services

thebigword and RBS work in collaboration to deliver service excellence to RBS customers

Royal Bank of Scotland (RBS) was going through a period of business change that risked affecting its relationship with global customers. To protect that relationship, RBS needed confidential documents translated quickly and a way for multiple requestors to submit and track translation work efficiently. thebigword provided its Translation Management System (TMS) and language services to meet these needs.

thebigword sourced suitable linguists, onboarded RBS to its TMS, and trained users so multiple requestors could submit, monitor, and collect translations in one place while managers tracked progress and completion times. This helped RBS handle high-volume, fast-turnaround work and delivered measurable impact, including 1 million words translated between 2017 and 2018, 40,000 telephone interpreting minutes in the last year, and over 40% translation cost savings through translation memories.

Royal Bank of Scotland