Case Study: IBM achieves 59% faster end-to-end cycle time and significant cost savings with thebigword

IBM - Customer Case Study

IBM needed a language services partner to provide language support and help manage internal processes across its global content life cycle. Facing a hiring freeze, difficulty recruiting the right skillsets, premium cross‑country staffing costs, long turnaround times and a weak audit trail, IBM engaged thebigword to streamline translation and localization operations.

thebigword conducted due diligence, built a custom program, aligned resources and technology, trained staff and implemented quarterly performance measures and continuous improvement. The engagement cut translation cycle time by 23% and total end‑to‑end cycle time by 59%, reduced operating costs versus FTEs, lowered translation costs by 9% through centralized TM alignment, shortened new‑employee/job training from 90 to 3 days, and eliminated $156K of obsolete translation waste.

IBM