Case Study: Housing Channel achieves higher client engagement and class attendance with Text Request

When we can effectively reach clients, our mission is furthered

Housing Channel, a Fort Worth, TX non-profit focused on helping low- and moderate-income families achieve homeownership, struggled to reliably reach clients for bi-monthly Homebuyer Orientation classes and one-on-one counseling. Traditional outreach like email and phone calls had low response rates, so Housing Channel turned to Text Request’s SMS service to send class reminders and schedule appointments.

Text Request’s texting solution replaced less effective email/phone outreach, resulting in noticeably higher client engagement—more timely responses, improved appointment scheduling, and better attendance at classes—helping Housing Channel more effectively deliver counseling and assistance. While the case study does not provide specific numeric metrics, staff report clear increases in responsiveness and participation since adopting Text Request.

Housing Channel

Donna VanNess

President