Case Study: Houston Window Experts achieves 5-star customer experience and improved lead capture with Text Request

We wanted to offer the best customer service, even at 8:30 at night

Houston Window Experts is a family-owned, Houston-based window installation and replacement company that wanted to move beyond the typical 3-star contractor experience and deliver a 5-star, responsive customer journey — including after-hours availability — without using chatbots or a call center. To achieve that, they turned to Text Request’s texting platform to give customers a simple, real-time way to ask questions and engage with the team.

Text Request was implemented on the company website to capture leads, schedule appointments, answer customer questions in real time, and send thank-you messages, enabling appointments to be made without phone calls. As a result, Houston Window Experts reports a better success rate for both lead capture and customer service, faster appointment scheduling, and the ability for a small “mom-and-pop” business to use the same tools as larger companies.

Houston Window Experts

Jeff Ludy

Founder & Owner