Case Study: Makers Compounding Pharmacy & Hallmark improves patient communication with Text Request

We want our communication to be as human as us, which is why we text our patients

Makers Compounding Pharmacy & Hallmark, a healthcare provider that creates custom medications for patients and even pets, needed to move its texting operation away from Zipwhip after the service was shutting down. The team relied on SMS to support curbside pickups and wanted a communication channel that felt more human for patient service and updates.

Text Request helped Makers Compounding Pharmacy & Hallmark migrate its contacts and data quickly, while also adding SMS Chat, mass texting, keywords, and team-based user profiles with signatures. With Text Request, the pharmacy reduced call volume for COVID-19 test updates, streamlined review requests with templates, and enabled patients to text directly from its website, improving efficiency and the overall patient experience.

Makers Compounding Pharmacy & Hallmark

Scarlett Brown

Director of Marketing