Case Study: Dallas Plumbing Company achieves streamlined scheduling and customer communication with Text Request

We noticed our customers relied on phone calls less and used texts more

Dallas Plumbing Company, a four-generation family-owned plumbing and HVAC business founded in 1903 with 73 employees in Dallas, TX, faced a shift in customer behavior as clients relied less on phone calls and more on text messaging. To modernize communications and manage thousands of customers and dozens of technicians more effectively, they adopted Text Request.

Text Request was implemented to schedule and confirm appointments, collect technician progress updates throughout the day, and capture leads from the company website, and is used daily across the business. Dallas Plumbing Company reports that Text Request helped the operation run more smoothly and keep up with more customers and technicians by enabling consistent confirmations and real-time field updates, though the case study does not provide specific numeric metrics.

Dallas Plumbing Company

John Downs

Owner & President