Case Study: Two Men and a Truck boosts sales follow-up and closes more moves with Text Request

We needed a faster way to respond to the customers who reach out to us for estimates every day

Two Men and a Truck Chattanooga is a local and long‑distance moving company with 60–80 employees that handles packing, moving and community charity events. During busy seasons they receive many daily requests for quotes and found it difficult to follow up by phone when customers were at work or with their families, so timely sales follow‑up became a key challenge — which led them to adopt Text Request.

Text Request enabled the Chattanooga office to send quick one‑to‑one texts to confirm availability or follow up on estimates and use group texts to announce discounts and promotions. Team members praise Text Request’s simple interface and clear customer/timestamp data, and the company reports it’s become a “huge part of sales,” allowing faster follow‑up, improved customer communication, and quicker service.

Two Men and a Truck

Katherine Mercer

Sales & Marketing Leader