Case Study: Visiting Angels of Newburyport speeds up caregiver communication and hiring with Text Request

Visiting Angels of Newburyport - Customer Case Study

Visiting Angels of Newburyport, a senior care provider, needed a replacement for Zipwhip after its text messaging platform shut down. The team relied on texting to stay connected with clients, families, and caregivers, and they wanted a new solution that could move all their existing data and support more flexible mass texting.

With Text Request, Visiting Angels of Newburyport quickly transitioned to a platform with mass texting, MMS, templates, and the ability to run multiple campaigns at once. Text Request helped speed up caregiver recruiting, appointment confirmations, and family communication, while response times improved dramatically. The customer reported saving “exponentially more hours a day” compared with phone calls, and said response rates from caregivers and clients “drastically increased.”

Visiting Angels of Newburyport

Deanna Martin

Operations Manager