Case Study: US Water Culligan Group streamlines service reminders with Text Request

US Water Culligan Group - Customer Case Study

US Water Culligan Group, a home improvement company that provides water softening, filtration, testing, and delivery services, needed a better way to send service reminders after its old SMS platform, Zipwhip, announced shutdown. The team wanted to replace ineffective phone calls and voicemails with a faster, more reliable texting process for customers.

Text Request provided the solution by migrating all 15 locations’ data to its SMS platform in under two weeks, using features like the Zipwhip Migration Tool, mass texting, and groups. With Text Request, US Water Culligan Group now sends service reminders by text, helps customers confirm or update appointments more quickly, and has made texting a selling point for its service.

US Water Culligan Group

Karla Martinez

Director of Customer Service