Case Study: Ziebart boosts appointment reminders and customer convenience with Text Request

Texting helps us offer more convenience to customers scheduling appointments and reminders for maintenance

Ziebart, a legacy automotive franchise, needed a better way to communicate with customers as expectations shifted toward more convenient, modern communication. To reduce phone calls and better meet customer preferences, the company looked to Text Request for business texting support, including appointment reminders and confirmations.

Text Request integrated seamlessly with Ziebart’s proprietary iBart point-of-sales system using its API, enabling automated texts for scheduling, 24-hour appointment reminders, annual maintenance reminders, and pickup notifications. The rollout was easy for franchisees to adopt, and the result was strong enthusiasm from locations and customers alike, with Ziebart reporting non-stop praise, smoother communication, and more time spent serving customers instead of handling phone calls.

Ziebart

Michelle Chirco

Marketing Lead