Case Study: Brown's Insurance Agency achieves faster client responses and streamlined documentation with Text Request

Text Request was a solution we could try without being locked into a year-long commitment

Brown's Insurance Agency, a family‑owned independent agency in Manassas, VA (17 employees, in business since 1976), needed a simpler way to meet clients’ growing preference for texting. Prior to adopting a third‑party solution, agents relied on phone and email and had to screenshot and manually save text conversations to client files—a cumbersome process that slowed communication and documentation. After researching options, the agency chose Text Request’s business texting platform for its low cost, no contracts, and quick setup.

Text Request was implemented quickly and allowed Brown's Insurance Agency to text from their existing business number while automatically saving and timestamping conversations (with PDF downloads for client files). The agency now uses Text Request for reminders, document collection, and lead follow‑up, converting inquiries that once took days into immediate responses and reaching customers who were hard to contact by phone or email. Text Request’s ease of use and no‑fee, no‑contract pricing also made adoption straightforward and reduced administrative friction.

Brown's Insurance Agency

Christine Brown

Marketing Manager