Case Study: University of Toledo FCU boosts response rates and streamlines payment reminders with Text Request

Text Request is significantly more user-friendly than the other options we looked at

University of Toledo FCU, a credit union serving UT faculty, staff, students, physicians, alumni, and their families, needed to quickly replace Zipwhip when it announced it was shutting down. The team wanted a simple, user-friendly texting platform with mobile access, and chose Text Request for reminders and customer service.

Text Request provided a smooth migration with its Migration Tool, transferring all Zipwhip data in one day. With Message Templates, mass texting, and the mobile app, University of Toledo FCU was able to keep nudging clients, schedule follow-up calls, and manage responses more efficiently. The credit union reported 70% higher response rates with text messaging and significant cost savings thanks to Text Request’s flexible plans.

University of Toledo FCU

Tim McGrady

Collections Manager