Case Study: Allied Eye streamlines appointment scheduling and boosts patient communication with Text Request

Text Request helps us stand out in our field and accomplish our goals

Allied Eye, a medical eye care provider, needed a better way to manage appointments because phone-based scheduling created constant phone tag and made it harder for patients to book visits. The team wanted a faster, more private, and less stressful process, so they looked for a texting-based scheduling solution. Text Request helped Allied Eye address this challenge with HIPAA-compliant texting tools built for appointment scheduling.

Using Text Request, Allied Eye now sends mass text reminders, schedules messages in advance, and notifies patients about appointment openings before and after visits. This has significantly reduced the time staff spend contacting patients, eliminating the need for one person to call each patient individually and cutting down on roughly 30 daily reminder calls. As a result, Allied Eye has improved efficiency, reduced missed appointments, and created a better patient experience with a communication method patients prefer.

Allied Eye

Dennis Matzkin

Owner