Case Study: Bin There Dump That of Central New Jersey boosts scheduling and review collection with Text Request

Text messaging frees up our time so we don’t have people on hold

Bin There Dump That of Central New Jersey, a residential dumpster franchise, was looking for a better way to streamline scheduling and customer communication. The team wanted to improve operations, handle higher call volume more efficiently, and reduce the time spent keeping customers on hold, especially during busy periods and crisis-related demand.

Using Text Request, they moved their entire scheduling process to SMS with templates and a Chrome Extension, allowing customers to text for drop-offs, pickups, and questions. Text Request helped them eliminate phone calls from scheduling, improve customer service, increase repeat business, and gather over 30 new reviews in just six weeks.

Bin There Dump That of Central New Jersey

Karen Aller

Owner