Case Study: STOR-N-LOCK Self Storage achieves 58% more customer reviews with Text Request

STOR-N-LOCK Self Storage - Customer Case Study

STOR-N-LOCK Self Storage, a 40-year-old operator with over 20 locations and 60 employees, needed a streamlined way to collect customer reviews after email and print requests underperformed. They engaged Text Request to help capture reviews more efficiently by using SMS outreach tied to in-store interactions.

Text Request set up dashboards and message templates at 22 stores so managers can send review requests by text while customers are still in-store. With Text Request’s solution, STOR-N-LOCK increased reviews by 58%, reached an average of 170 reviews per store (vs. a local average of 39), saw more Google Maps lookups, and achieved 95% four- and five-star reviews—putting them on track for 2,000 total reviews by the end of 2020.

STOR-N-LOCK Self Storage

Matt Casady

Marketing Manager