Case Study: Ronald McDonald House Charities of Greater Chattanooga achieves rapid volunteer scheduling and stronger volunteer engagement with Text Request

Ronald McDonald House Charities of Greater Chattanooga

Ronald McDonald House Charities of Greater Chattanooga provides a home away from home for families with sick children and depends on a large volunteer pool to staff its front desk and programs. With more than 600 volunteers for the front desk, 1,000 for events, and four different programs operating off-site at times, the organization needed a fast, reliable way to reach large groups and fill last‑minute shift openings — so they turned to Text Request.

Using Text Request’s user‑friendly dashboard, the volunteer coordinator can quickly text volunteers (including links and photos) to fill empty shifts and typically gets a response within 90 seconds; companywide messages, like the CEO’s thank‑you, can be sent in about 30 seconds. Text Request’s fast, centralized communication has helped keep volunteers engaged and reliably staffed across programs, enabling the house to continue serving families without disruption.

Ronald McDonald House Charities of Greater Chattanooga

Sarah Griffith

Project Coordinator