Case Study: Moxy Chattanooga Downtown boosts curbside delivery communication with Text Request

People don’t love phone calls and are way more willing to text instead

Moxy Chattanooga Downtown, a hospitality business, needed to quickly pivot during the COVID-19 pandemic to focus more on food and beverage sales and communicate its new curbside delivery offering fast. To do that, the hotel and bar turned to Text Request and its business texting platform, including mass texting, scheduled messages, and group messaging.

Using Text Request, Moxy Chattanooga Downtown was able to text customers in real time, get the word out about curbside ordering, and help guests maintain social distancing by staying in their vehicles. The solution was simple to set up and made an immediate impact, helping the business adjust quickly during the pandemic and maintain contact with customers while promoting its food business.

Moxy Chattanooga Downtown

Kasey Swindell

Director of Sales