Case Study: Elevate Behavior Services achieves HIPAA-compliant texting and happier parents with Text Request

Parents love getting pictures of their child’s positive therapy experience

Elevate Behavior Services, an outpatient behavioral health clinic serving children with autism and similar disabilities, needed an SMS platform that was HIPAA compliant and able to support mass texting for both staff and clients. They chose Text Request for its strong reputation and customer service, along with features like MMS, HIPAA compliance, and autoresponder.

With Text Request, Elevate Behavior Services now texts parents daily about session availability, progress updates, discharge forms, and even sends photos from therapy to build trust and rapport. Text Request’s autoresponder helps after hours and during holidays, while its message-saving and printing tools support record keeping. The clinic says the platform has increased happy parents, reduced wait times, and put more time back into their schedules.