Case Study: PetVet365 improves pet care communication and payments with Text Request

No pet should have to wait which is why we utilize text messaging to get them the care they need ASAP

PetVet365, a veterinarian group focused on providing care 365 days a year, needed a fast replacement after its previous texting provider, Zipwhip, announced it was shutting down. The team relied on SMS for scheduling, client communication, and after-hours support, so they needed a reliable vendor with strong service and payment capabilities.

Text Request provided the solution with its texting platform, including Payments, MMS, and scheduled messaging. PetVet365 used it to collect 25% to 30% of client payments over text, streamline checkout, support after-hours telehealth, and send reassuring updates with photos during surgery. The transfer from Zipwhip was seamless, reviews increased, and the company could manage multiple locations more efficiently through one admin.

PetVet365

Andrea Johnson

Founder