Case Study: Mosquito Joe boosts customer satisfaction with Text Request

Mosquito Joe - Customer Case Study

Mosquito Joe, a home services pest control company, needed a better way to keep residential and commercial customers informed about upcoming treatments. They had been using email reminders for service visits, but with most emails going unopened, they struggled to communicate efficiently and consistently with customers. To close this communication gap, they turned to Text Request and its texting platform, including mass texting, conversations, and landline texting.

With Text Request, Mosquito Joe’s office staff could manage customer conversations in real time from a desktop, monitor technicians individually, and handle multiple text conversations at once. The results were strong: customer service NPS jumped from 59 to 94 within one year, positive reviews increased, and customers responded well to being able to talk directly with the team over text. Text Request helped Mosquito Joe improve customer engagement and deliver a better service experience at scale.

Mosquito Joe

Trey Powell

Franchise Owner