Case Study: La Paz Chattanooga strengthens community outreach with Text Request

La Paz Chattanooga - Customer Case Study

La Paz Chattanooga, a nonprofit serving Chattanooga’s Latinx and Hispanic community, needed a straightforward way to reach clients who often didn’t use email, couldn’t take calls at work, or preferred not to answer phone calls. They turned to Text Request, using its texting platform for appointment scheduling, engagement, and mass outreach.

With Text Request, La Paz Chattanooga used Groups and Mass Texting to organize contacts by need and send targeted updates about programs, law changes, services, workshops, networking lunches, and job opportunities. The team reports that texting makes communication faster and more reliable, helping them stay connected with their community at all times, though no specific numerical results were provided.

La Paz Chattanooga

Lily Sanchez

Communications Manager