Case Study: La Paz Chattanooga achieves faster, more inclusive community outreach with Text Request

La Paz Chattanooga - Customer Case Study

La Paz Chattanooga is a 16-year-old nonprofit in Chattanooga, Tennessee that provides social services, case management, community engagement, and professional development for the city’s Latinx and Hispanic community. Because many clients don’t have email, can’t take calls at work, or don’t reliably use social media, La Paz Chattanooga needed a straightforward way to send timely updates about programs, law changes, and services — so they chose Text Request.

Using Text Request’s SMS platform and group organization features, La Paz Chattanooga can target constituents with relevant reminders, answer questions, and set appointments in the channel clients already use. Text Request enabled the organization to disseminate information very quickly to a mass audience, improve appointment-setting and workshop reminders, and make communications more comfortable and effective for their community.

La Paz Chattanooga

Lily Sanchez

Communications Manager