Case Study: FASTSIGNS achieves faster proof approvals and streamlined customer communication with Text Request

I wanted to give customers the ability to reach our locations the way they wanted

FASTSIGNS of Newark, a 35‑year sign and visual-communications business, struggled with customers who preferred texting over calls or email for proofs and approvals. To meet that preference they adopted Text Request — using the Text Request dashboard and MMS messaging to send proofs and receive edits without relying on personal phones.

Using Text Request’s dashboard and MMS, the FASTSIGNS team now drags images from their desktop to send proofs, collects edits and approvals in one place, and reaches customers on the road. Text Request has cut approval downtime, sped turnaround times, and boosted team productivity, prompting FASTSIGNS to recommend Text Request to other locations.

FASTSIGNS

Robert Acquaye

Co-Chief Executive Officer