Case Study: Mr. Handyman (Mr. Handyman International franchise) cuts drive time and speeds estimates with Text Request

How they use Text Request to give estimates instead of driving to customers' locations

Mr. Handyman International (Mr. Handyman of N. Monmouth and E. Middlesex Counties in Sayreville, NJ) is a franchised home‑improvement business that handles residential and commercial maintenance and repairs. They struggled with inefficiency and wasted travel time because technicians often had to drive to customer sites just to assess minor issues and provide estimates, so they turned to Text Request for a texting/photo messaging solution.

Text Request enabled customers to text photos of problems directly to the team, and those images are attached to work orders for technicians in the field. By using Text Request, Mr. Handyman International cut unnecessary drive‑outs, saved time and costs, sped up estimates, and improved the overall customer and technician experience.

Mr. Handyman International

Stephen Boehler

Owner