Case Study: Amro Music Stores achieves faster, clearer customer communication and streamlined repair scheduling with Text Request

How they use Text Request to further their strong relationships with customers and build on their succes

Amro Music Stores, a family‑owned musical instrument retailer in Memphis with 97 years of history and a large school‑service and repair operation, needed a faster, more reliable way to communicate with music educators and customers—especially when band rooms make phone calls difficult and many customers prefer texting. To address that challenge, Amro Music Stores implemented Text Request’s business texting platform.

Text Request enabled Amro Music Stores to accept texted orders and photos for specific parts, schedule and confirm repairs and piano moves, and communicate with prospective customers; its easy line additions and ongoing feature updates let the retailer scale as needs grew. As a result, Amro reports smoother customer interactions, more accurate parts identification from photos, and improved scheduling efficiency—supporting their team of 20 technicians who repair about 13,000 instruments a year—backed by responsive service from Text Request.

Amro Music Stores

Nick Averwater

Band Department Manager