Case Study: Blue Water Resort reduces callbacks and streamlines reservations with Text Request

How they use Text Request to create amazing experiences while saving time

Blue Water Resort, a family-owned campground, lodge, RV park, and marina near Chattanooga, TN with eight employees, was spending too much time on callbacks and voicemail to confirm reservations and coordinate guests, which sometimes led to double bookings. To solve this, they began using Text Request’s SMS/texting service to handle guest communications and reservation confirmations.

Text Request enabled Blue Water Resort to confirm information instantly via text, let guests self-schedule future visits, and coordinate events and marina notifications, which has significantly reduced callbacks and voicemail and made reservations easier to book. By adopting Text Request, the resort reports improved operational efficiency and smoother, more timely guest communications.

Blue Water Resort

Rachel Wilson

Office Manager