Case Study: Allied Eye achieves fewer missed appointments and faster patient care with Text Request

How they use Text Request to accomplish their goals

Allied Eye, a Chattanooga, TN ophthalmology practice led by Dr. Dennis Matzkin, needed a better way to manage scheduling and reduce missed appointments so patients could get timely eye care. To address this, Allied Eye turned to Text Request and uses its texting service primarily for appointment scheduling, reminders, and notifying patients about last‑minute openings.

Text Request implemented automated appointment reminders and on‑demand text notifications for last‑minute availability, improving patient communication and operational efficiency. As a result, Allied Eye reports fewer missed appointments, quicker filling of open slots, and faster access to care for patients—helping the practice serve more people promptly.

Allied Eye

Dennis Matzkin

Owner