Case Study: Airstream of Utah achieves uninterrupted customer communication and improved sales and service efficiency with Text Request

How they use Text Request in all aspects of their sales and service departments to increase revenue and create better customer experiences

Airstream of Utah, a family‑owned RV dealership in Salt Lake City, needed a reliable way to communicate with customers across sales and service — including after‑hours lead follow‑up, service scheduling, and sharing photos for estimates and warranties. They adopted Text Request, using its SMS Live Chat and messaging tools to handle leads, schedule appointments, send updates, and support parts and warranty workflows.

Text Request’s solution kept Airstream of Utah operational during a critical phone/internet outage and maintained customer communications that would otherwise have crippled the dealership. By enabling earlier engagement with leads, faster service notifications, and photo exchanges for estimates, Text Request helped the dealership preserve appointments and sales conversations — a result the team says “saved our bacon” by keeping their lines of communication open.

Airstream of Utah

Tiffani Decker

Marketing Director