Case Study: Signature Bail Bonds achieves doubled inbound conversations and improved customer experience with Text Request

How they doubled inbound communications with Text Request

Signature Bail Bonds of Tulsa is a family-owned bail bonds agency founded in 2011 that relies heavily on quick, personal follow-up to gather information and issue bonds. They found customers often ignored calls and emails, so Signature Bail Bonds turned to Text Request and its SMS Chat to reach people where they respond most—by text.

Using Text Request’s SMS Chat (including texting from their existing landline and shared conversation histories for multiple agents), Signature Bail Bonds integrated texting into every step of the bail process and even review requests. The result: inbound conversations doubled compared to their prior online chat, faster, more personal responses, and improved sales and customer experience — all credited to Text Request’s solution.

Signature Bail Bonds

Steven Fletcher

Owner & Agent