Case Study: Moxy Chattanooga Downtown achieves rapid curbside delivery and safe, real-time customer communication with Text Request

How the Moxy Chattanooga Downtown used Text Request to get the word out about their new curbside delivery service

Moxy Chattanooga Downtown, a boutique hotel and lively event bar in Chattanooga, TN, faced sudden drops in both lodging and event revenue when COVID-19 curtailed travel and gatherings. To pivot quickly toward food and beverage sales and reach customers beyond social channels, Moxy turned to Text Request’s text messaging platform to communicate menu changes and new service options in real time.

Using Text Request, Moxy set up SMS ordering for curbside delivery so customers could text orders and receive contactless, vehicle-side drop-offs, helping maintain social distance and protect guest health. Text Request was quick to implement and allowed the hotel to rapidly promote the new curbside service, extend its reach beyond social media, and immediately resume customer interactions during the pandemic.

Moxy Chattanooga Downtown

Kasey Swindell

Director of Sales