Case Study: Online-Access achieves streamlined contractor communication with Text Request

How Text Request helps them continue their legacy by facilitating communication between their contractors

Online-Access, a Port Huron–based web marketing company serving HVAC, plumbing, and electrical contractors, needed a better way to engage clients than phone tag and email. To solve this, they adopted Text Request as their office chat and communication platform, giving contractors the ability to send and receive pictures and use a familiar, mobile-friendly chat interface.

Online-Access implemented Text Request as a live chat and mass-messaging tool for their customers, using Text Request’s tutorials and videos to speed adoption. The result: several clients now actively use Text Request for real-time conversations and bulk outreach, improving communication workflows, enabling richer media (photos) in messages, and adding a flexible, customizable channel that enhances client engagement—delivering the value Online-Access aims to provide.

Online-Access

Mitchell Ortenburg

Customer Service Manager