Case Study: Healthy Roots Hemp Products achieves higher customer engagement and retention with Text Request

Healthy Roots Hemp Products - Customer Case Study

Healthy Roots Hemp Products is a small, family‑owned Portland maker of full‑spectrum hemp extract oils, topicals and a pet line focused on helping people manage chronic pain. Facing the need to keep busy customers educated, supported and engaged—sharing promotions, post‑purchase check‑ins and important compliance documents like SOPs, batch records, recalls and FDA registration—the company chose Text Request to reach customers in the channel they prefer: SMS.

Using Text Request’s messaging platform, Healthy Roots Hemp Products began sending promotions, follow‑ups and compliance materials directly via text, creating more personable, immediate customer interactions. According to the company, Text Request made outreach routine and scalable, improving customer access to information and strengthening trust, engagement and repeat business.

Healthy Roots Hemp Products

Liz Merritt

Founder/CEO