Case Study: NeighborImpact improves communication and response times with Text Request

Having multiple dashboards keeps conversations organized across our entire nonprofit

NeighborImpact, a nonprofit serving economically disadvantaged residents in Oregon, needed a reliable way to send inclement weather alerts to its staff and keep distributed teams informed while they were out in the field. The organization turned to Text Request and its SMS texting tools, including mass texting, link sharing, MMS, message tags, contact tags, and templates, to support internal updates and client communication.

With Text Request, nearly every department at NeighborImpact now uses separate dashboards and text lines to send updates, workshop invitations, survey links, and client status messages. The result has been faster response times, easier outreach, and a smoother process for both staff and clients, with the organization noting that it no longer has to wait on email responses and can create mass texts quickly and easily across the nonprofit.

NeighborImpact

Grant Jeffrey

Technology Systems Analyst & Training Specialist