Case Study: DialCare boosts patient responsiveness with Text Request

DialCare - Customer Case Study

DialCare, a multi-solution telemedicine platform, needed a faster and more immediate way to connect patients and clinicians beyond traditional phone calls and email. To solve this, they turned to Text Request, a business texting platform that could help them manage contacts and send messages efficiently across their telehealth workflows.

With Text Request, DialCare uses mass texting, templates, and saved groups to quickly match patients with the right clinicians, share appointment details, and handle customer service issues like dropped video calls. The results were significant: patient responsiveness increased by over 17%, patient wait times dropped by over 35%, overall patient satisfaction rose by 15%, and the team saved more than 15 hours per month.

DialCare

Justin Hajek

Assistant Vice President of Program Management