Case Study: USA Insulation Charlotte boosts scheduling and customer satisfaction with Text Request

Customers love texting us pictures of areas that need to be serviced

USA Insulation Charlotte, a Threshold Brands franchise that provides residential insulation installation services, needed a more organized way to text customers. Before using Text Request, the team relied on personal cell phones to message leads and customers, which made communication disorganized and difficult to manage.

Text Request text-enabled the company’s main phone number and gave the team a central platform with a mobile app and MMS for texting throughout the customer lifecycle, from appointment setting to follow-up. With Text Request, USA Insulation Charlotte saw a significant increase in customer responses, improved overall customer satisfaction, and increased the number of jobs scheduled.

USA Insulation Charlotte

Nicole Kutujian

Manager