Case Study: Broadlume boosts sales and reduces no-shows with Text Request

Broadlume - Customer Case Study

Broadlume, a flooring software company, needed a better way to help its dealers communicate with customers and reduce last-minute installation cancellations. To solve this, Broadlume looked for a texting solution and integrated with Text Request to create RM Text Alerts for appointment reminders, customer service, and sales.

With Text Request, Broadlume’s RM Text Alerts automatically send texts based on install dates and job status, helping customers reschedule instead of canceling and opening the door to ongoing conversations. The impact was significant: Broadlume reported about 15,000 messages sent per day on average and said the integration has helped create an additional 100,000 sales for its clients.

Broadlume

Kelly Oechslin

Product Marketing Manager