Case Study: Bendell Law Firm achieves faster client communication and quicker case turnaround with Text Request

Bendell Law Firm - Customer Case Study

Bendell Law Firm, PLLC is a solo litigation practice in Post Falls, ID that needed a simple, reliable way to maintain fast client communication and attract mobile-first leads. To meet that challenge, founder Jim Bendell selected Text Request, using its SMS Chat and mobile/desktop texting tools to offer clients a convenient texting channel directly from the firm’s website.

Text Request implemented SMS Chat on Bendell Law Firm’s site and provided mobile and desktop apps, enabling direct text conversations with clients and quick coordination with assistants during trials. As a result, the firm moves work forward far faster—clients check texts hourly versus email daily—improving response times, client engagement, and lead capture thanks to Text Request.

Bendell Law Firm

Jim Bendell

Sole Practitioner