Case Study: Avance Plastic Surgery Institute improves patient communication with Text Request

Being a modern medical practice requires communicating with patients the way they prefer—which is text

Avance Plastic Surgery Institute, a medical practice focused on plastic surgery, needed a more private and comfortable way for patients to communicate than phone calls. The team chose Text Request, using its HIPAA-compliant texting platform with features like autoresponders, MMS, and appointment reminders to better support patient inquiries and scheduling.

With Text Request, Avance Plastic Surgery Institute can quickly follow up with patients, send recovery check-ins, share photos, and even collect payments through texted links. The practice says response rates have significantly increased, it relies less on a traditional answering system, and the overall patient experience has improved because patients feel more secure and only one quick text away from the clinic.

Avance Plastic Surgery Institute

Erez Dayan

Medical Director