Case Study: Atracare simplifies patient communication and reduces no-shows with Text Request

Atracare reduces no-shows and staffing needs with Text Request

Atracare, a multi-specialty healthcare group, wanted to create a more seamless and patient-centered experience for its diverse clientele. Their challenge was to improve communication for appointment scheduling and customer service across departments including urgent care, primary care, and pediatrics. To address this, they implemented the HIPAA-compliant texting service from vendor Text Request.

Text Request's solution provided Atracare with customizable templates and mass texting capabilities to send pre-arrival information, reminders, and lab reports. This allowed medical staff to introduce themselves and communicate directly with patients via text. The results were significant: the practice reduced no-shows, increased prescription refills, and streamlined its workflow. Text Request's platform helped create a stronger patient rapport and even reduced staffing needs.

Atracare